Refund & Cancellation Policy

At GOPAY Solutions, we are committed to delivering reliable technology solutions and professional services. This Refund & Cancellation Policy explains the terms applicable to payments, service cancellations, and refunds for our software development, SaaS, and digital business solutions.

By purchasing our services, you acknowledge and agree to the terms outlined below.

1. Service Payments

All service fees, subscription charges, and payment schedules will be communicated through the applicable proposal, quotation, invoice, or service agreement.

Before making a payment, customers are encouraged to review the service details, pricing, deliverables, and applicable terms.

2. Refund Policy

Refund eligibility depends on the nature of the service, the stage of delivery, and the terms agreed upon at the time of purchase.

Software Development and Custom Projects

For custom software development, website development, AI solutions, and other project-based services:

• Payments for completed work, delivered milestones, or approved deliverables are generally non-refundable.
• Refund requests for work that has not yet commenced may be considered on a case-by-case basis.
• If a project is cancelled before work begins, any eligible refund will be determined according to the applicable agreement.
• Payments made for third-party services, licenses, hosting, domains, or other non-refundable expenses may not be eligible for a refund.

SaaS Subscriptions

For subscription-based software services:

• Subscription fees are generally non-refundable once the applicable subscription period has started.
• If a customer cancels a subscription, access will continue until the end of the current paid billing period unless otherwise agreed.
• Any eligible refunds for unused prepaid subscription periods will be handled according to the applicable subscription agreement.
• Free trials, promotional offers, and discounted plans may have separate refund conditions.

Duplicate or Incorrect Payments

If you believe you have made a duplicate payment or been charged incorrectly, please contact us promptly. We will review the transaction and, where appropriate, process an adjustment or refund.

3. Cancellation Policy

Cancellation by Customer

Customers may request cancellation of a service by contacting GOPAY Solutions through email or another approved communication channel.

Cancellation requests should include:

• Customer or company name
• Service or subscription details
• Order or invoice number, if available
• Reason for cancellation
• Requested cancellation date

Cancellation of a project or subscription does not automatically guarantee a refund.

Cancellation of Custom Projects

For custom development projects, cancellation terms will be based on the signed proposal or service agreement.

Any outstanding payments for work completed before cancellation may remain payable. If a project has not yet started, the applicable agreement will determine whether a refund or cancellation adjustment is available.

Cancellation of SaaS Subscriptions

Customers may cancel their subscription according to the cancellation process provided for their selected plan.

Unless otherwise stated, cancellation will take effect at the end of the current billing period. Customers will not generally be charged for a new billing period after a valid cancellation request has been processed.

4. Refund Processing

Approved refunds will be processed using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

GOPAY Solutions is not responsible for delays caused by banks, payment processors, or other third-party financial institutions.

5. Non-Refundable Charges

The following charges may be non-refundable, subject to applicable law and the terms of your agreement:

• Services already completed or delivered.
• Approved project milestones.
• Third-party software licenses and subscriptions.
• Domain registration and hosting fees.
• Custom integrations or implementation work already performed.
• Fees for services purchased under a clearly stated non-refundable offer.

6. Service Cancellation by GOPAY Solutions

GOPAY Solutions may suspend or terminate services if a customer:

• Fails to make required payments.
• Violates the applicable Terms and Conditions.
• Uses our services for unlawful or unauthorized activities.
• Provides inaccurate or misleading information.
• Engages in activity that creates security, operational, or legal risks.

Where appropriate, we will provide notice before suspension or termination. Any refund or outstanding payment obligations will be handled according to the applicable agreement and applicable law.

7. Refund Request Process

To request a refund or cancellation, please contact our support team with the relevant payment and service details.

We will review your request and communicate the decision, including any applicable refund amount and processing details.

Refund requests should be submitted as soon as possible after the issue or cancellation arises.

8. Changes to This Policy

GOPAY Solutions may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

The policy applicable to your purchase will be determined by the terms in effect at the time of purchase, unless otherwise required by law or agreed in writing.

9. Contact Us

For refund or cancellation inquiries, please contact us:

GO PAY SOLUTIUONS INC

Address: 2914 Faber Terrace, Far Rockaway, NY 11691

Email: hello@gopaysolutiuons.com

Phone: 9296199950

Website: gopaysolutiuons.com